Talk to someone in Ecuador

Ecuador runs on GMT-5 all year — no daylight saving. That is the same clock as New York in winter and one hour behind it in summer, so a message sent from the United States in the morning is read the same morning here.

Within one Ecuadorian working day. If you write on a Saturday you will hear on Monday, and we would rather tell you that than promise a reply that does not come.

Yes. The whole trip runs in English if you want it to, including the guiding. Spanish, obviously. Guides in other languages exist in the Galápagos and Cusco and cost more, so ask early rather than late.

For a quick question, yes. For a trip you want costed, the trip brief gets you a better answer, because it captures the things we would otherwise have to ask you for one at a time.

Yes, on the number listed above during Ecuadorian office hours. Most of our clients find that a written thread works better across time zones, which is why we lead with it.